शिपिंग नीति

1. Order Processing

Orders are typically processed and dispatched within 24–48 hours of order confirmation.
Orders placed late evening, on weekends, or public holidays may be processed on the next working day.

Orders are shipped through trusted courier partners across India.
Estimated delivery timelines:
- Delhi / NCR & nearby regions: 1–3 business days
- Metro cities: 2–4 business days
- Other locations: 3–6 business days
- Remote / North-East regions: 5–8 business days
Estimated delivery timelines may also be shown at checkout based on your location. These are calculated using our logistics partner systems and are indicative in nature.
Final delivery timelines may vary depending on courier operations and external factors.

Courier partners typically make 3 delivery attempts.
If the customer is unavailable, unreachable, or refuses delivery, the shipment may be marked as RTO (Return to Origin).
Such cases may impact eligibility for future Cash on Delivery (COD) orders.

COD orders must be accepted at the time of delivery.
Refusal or non-acceptance may result in:
- restriction on future orders
- disabling COD option

Customers must provide accurate shipping details.
Orders may be returned if delivery fails due to:
- incorrect address
- incorrect or unreachable phone number
- customer unavailability

Delays may occur due to:
- courier partner issues
- weather or regional disruptions
- operational constraints
Elevess is not liable for delays once the order is handed over to the courier.

If an order is returned due to failed delivery attempts or refusal:
- the order may be cancelled
- future orders may be restricted
Re-shipping may be done only at our discretion.

If the package appears damaged or tampered:
- do not accept delivery
- report immediately at care@elevess.in

Shipping charges (if applicable) are displayed at checkout.
Shipping charges are non-refundable unless:
- a wrong product is delivered, or
- the product is damaged in transit